White Papers and Knowledge Base
A Brief History of the Philippines
Since 2001, the Philippines has seen the proliferation of call centers and business process outsourcing companies setup shop and employ thousands of Filipinos. As a result, the Philippines has replaced India as the preferred destination for many offshore call centers that provide services to American and other western markets.
Outsourcing During The Global Financial Crisis of 2008
In the midst of the global economic crisis of 2008, the importance of your bottom line has never been more important than it is today. Production costs need to be cut but not at the expense of the quality of service your company extends to your customers.
Understanding the Tactical Uses of Telemarketing
Like any outsourcing decision, retaining outside telemarketing services should be subject to cost/benefit analysis. Evaluating the costs may be a complex process in some cases, but it is at least a quantifiable side of the equation. Less readily quantifiable are the benefits. While ultimately the goal is that some benefits can be quantified in terms of sales results, it is useful to recognize that there may be additional, tactical benefits to be gained by outsourcing telemarketing.
The Philippines As A Premier Outsourcing Destination
To stay competitive, businesses must be flexible and must continually improve and optimize operations while simultaneously reducing costs. As an entrepreneur, CEO, President or leader within your comapny, your goal is to minimize overhead without sacrificing the ability of your business to operate and grow.
Grow Your Business through Contact Center Outsourcing
A growing number of international companies have discovered the advantages of offshore contact center outsourcing. The main advantage is quality service without straining company resources. The rising costs of managing contact centers have led many of the top businesses around the world, including Fortune 500 companies, to outsource one of their most important business processes – contact center operations.
Telemarketing In The Philippines
Open Access Marketing is a diversified outsourcing company headquarterd in California with primary operations in the Philippines. We do outbound calling, appointment setting, lead generation and several other outbound type calls from our offshore center in Makati, Philippines. Our services are effectively utilized by many different industries including health, consumer energy, and financial services.
Outsourcing Your Customer Support
A new business faces multiple challenges that are unique to their situation of being a brand new operating company. Most businesses are destined to fail within the first five years of existence and it stands to reason that, for businesses that highly depend on patronage, customer service will determine whether or not your business becomes another statistic. Any company, whether a one-person start-up or a Fortune 500 company, must utilize its customer service team to always represent their company in a positive light.
A Deeper Look At Our Philippine Call Center
Open Access Marketing has operations in the Philippines that handles clients in diverse business verticals including financial services, travel, retail, and technology. Aside from outbound services, we provide inbound customer care and data management services to our clients in these verticals. By outsourcing their operations to our Philippine center, Open Access Marketing has been able to provide high quality outsourced services at a cost that is typically 50% less than the equivalent cost domestically.
Grow Your Business And Maintaining Your Customer Base With An Outsourced Call Center
Inbound call center firms in Southeast Asia offer efficient call center solutions; these centers are especially proficient in the Philippines. Call centers in the Philippines are helping businesses world wide achieve customer acquisition, reduce costs and help revenue growth. The Philippines offers call center firms with dedicated groups of experienced professionals who are closely supervised by a dedicated team of managers. These call center professionals receive and process customer calls, make use of telecommunications technologies and Internet services to answer customer needs.
The Philippines
Capital: Manila
Government Type: Republic
Population: 92,681,453 (July 2008 est.)
Official Languages: Tagalog and English
Major Religions: Roman Catholic, Muslim, Evangelical
Literacy Rate: 92.6%
Time Difference: +15 Hours ahead of Pacific Standard Time
President: Gloria Macapagal Arroyo