Open Access Marketing Training

Training is at the core of our success and one of the main reasons we exist. Our difficult experience finding properly trained agents who understood proper American phone call etiquette led us to start OAM. Our training focuses on creating a sales-oriented skill set that is adaptible to virtually any inbound or outbound call activity.


Benchmark Skill Sets

  • Greeting, holding, and transferring
  • Tone of voice, articulation, and conversational flow
  • Aligning, empathy, and listening
  • Problem-solving, questioning, and solution exploring
  • Explaining and requesting to gain acceptance
  • Saying no, providing unpleasant information, and negotiating solutions
  • Resolving complaints and saving lost customers
  • Taking responsibility and ownership of all customer requests
  • Advanced voice-mail, conferencing, screening, and messaging techniques

Sales Training Skill Sets

  • Overcomig the natural aversion to selling
  • Selling in a customer-centric manner
  • Creating roductive up-selling and cross-selling discussions
  • Winning commitments that lead to a sale or appointment
  • Learning to overcome objectives and obstacles