Open Access Marketing and Technology


Technology Makes the Difference

Open Access Marketing has made a significant investment in our infrastructure to ensure we have reliable and redundant operations. Even if we had all the best English-speaking agents in the Philippines under one roof, it would not make a difference without the sophisticated technology needed to serve our clients. Our clients demand 99.999% availability for their voice and data projects, and Open Access Marketing delivers that globally through our Philippines operations center.

Technology Highlights

  • Multiple international leased private circuit (IPLC) lines linking the Philippines with the USA
  • Multiple 1 and 2 megabit internet lines for the most demanding data applications
  • Redundant internet and voice lines at each location
  • Carrier redundancy with several local and international carriers
  • Voice platform support for VoIP protocols
  • Inbound / outbound call capability
  • Redundant power at the building level
  • Experience integrating call center activities with ACT!, mySQL, Access, and Salesforce.com

Why Technology Matters

The technology your offshore provider possesses will create either a positive or negative perception with your customers. How would your customers feel if they called into your call center and there was static on the line? Or what if they couldn't get through at all because of a power outage? These are valid concerns which you should bring up with any offshore provider. There are plenty of fly-by-night call centers who promise the world but in the end never deliver the results.

Open Access Marketing has made the investments necessary to ensure that your offshore experience mirrors your experience at home.