Solutions / Email Support Services

Email is now the first method your customers will use to contact you. As the volume of email contacts increases, most companies are finding that it is not cost-effective to scale a support staff domestically within their own offices. As a result many companies are choosing to outsource not only their call center needs, but also their email customer support services.

In a world where Blackberrys, iPhones, and constant internet connections are now ubiquitous, companies need to realize that they need to be able to respond to their customers as fast as the inquires come in. In the end, having an efficient email response service is crucial to any company's brand building and growth, online and offline.

How can OAM's email support services help:

  • OAM can create a 24/7 or 24/5 email customer support team - all emails are answered promptly, efficiently and accurately
  • Easily ramp up your staff during peak periods such as the pre-holiday rush
  • Outsourcing your email support will allow your organization to maximize your focus on your core competencies
  • Email support is cheaper than voice support - if you can support more customers via email, your voice support costs will decrease
  • Thorough training with your staff to get an understanding of your company, products, services, processes and customers
  • Created a knowledge base (KB) - 80% of the emails your company receives are centered around a few core issues
  • The KBs are continually updated and improved, based on new emails that are received
  • Setting up the proper routing queues so emails are received by the proper agents
  • Work within a mutually agreed service level agreement (SLA)

Our email services are comprehensive and include:

  • Customer care
  • Technical support
  • Order fulfillment and tracking
  • Data verification
  • Post-sales support

Please feel free to contact us at info@openaccessmarketing.com to learn more about how OAM can handle your email support needs.