Open Access Marketing BPO Business Process Outsourcing, Call Centers and Telemarketing - Inbound Technical Support Agent/title> <base href="http://www.openaccessmarketing.com/" /> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> <meta name="description" content="Domestically managed outsourced solutions. American owned and managed Philippine call centers for telemarketing, lead generation, appointment setting and businss process outsourcing."> <link type="text/css" rel="stylesheet" href="/css/default.css" /> <script src="js/sifr.js" type="text/javascript"></script> <script src="js/sifr-addons.js" type="text/javascript"></script> <script src="js/flashobject.js" type="text/javascript"></script> </head> <body id="careers" class="sub"> <div id="wrapper"> <div id="header"> <link rel="Shortcut Icon" href="/oam.ico"> <div id="logo"> <a href="./"><img src="img/open_access_marketing_logo.jpg" alt="Open Access Marketing Business Process Outsourcing in the Philippines. Call Centers, Data Entry, and Professional Services - Domestically Managed Outsourced Solutions." width="316" height="33" border="0" /></a> </div> <div id="top_links"> <a href="./">Home</a> | <a href="./careers/" id="careers_">Careers</a> | <a href="./contact/" id="contact_">Contact</a> </div> <div id="phone"> 1-800-626-9479 </div> <div id="nav"> <ul> <li id="home_"><a href="/"><img src="img/btn_welcome.jpg" alt="Welcome to Open Access Marketing (OAM), The Premier Business Process Outsourcing Company in the Philippines" width="69" height="32" border="0" /></a></li> <li id="about_"><a href="about/"><img src="img/btn_about.jpg" alt="About Open Access Marketing (OAM), The Premier Business Process Outsourcing Company in the Philippines" width="80" height="32" border="0" /></a></li> <li id="solutions_"><a href="./solutions/"><img src="img/btn_solutions.jpg" alt="Outsourcing Solutions from Open Access Marketing, The Premier Business Process Outsourcing Company in the Philippines" width="76" height="32" border="0" /></a></li> <li id="advantages_"><a href="./advantages/"><img src="img/btn_advantages.jpg" alt="Advantages of working with the Premier Business Process Outsourcing Company in the Philippines, Open Access Marketing" width="84" height="32" border="0" /></a></li> <li id="process_"><a href="./process/"><img src="img/btn_process.jpg" alt="The Process of working with the Premier Business Process Outsourcing Company in the Philippines" width="63" height="32" border="0" /></a></li> <li id="faq_"><a href="./faq/"><img src="img/btn_faq.jpg" alt="Frequently Asked Questions when Outsourcing to the Philippines" width="34" height="32" border="0" /></a></li> <li id="get_started_"><a href="./get_started/"><img src="img/btn_started.jpg" alt="Get Started Outsourcing your telemarketing, lead generation and appointment setting to Open Access Marketing's call center in the Philippines" width="83" height="32" border="0" /></a></li> </ul> </div> </div> <div id="content"> <div id="left"> <h1>Inbound Technical Support Agent</h1><br /> <h2>Job Description</h2> <p>OAM is looking for exceptional individuals for inbound technical and customer support campaigns. As an inbound technical support agent, you will be providing primary support services to our cliens via the phone, chat, and email. You will troubleshoot software problems and concerns in the Windows XP environment. You will also be tasked to perform other duties as requested by your supervisor. <p> <h2>Requirements</h2> <p>4 year university graduate. Fluent English skills (reading, writing) with a neutral speaking accent. At least 1 year of previous technical support experience, preferrably with a major client such as Dell or Microsoft. Proficient with Microsoft Office (Word and Excel) and the ability to learn new software as needed. 45 words-per-minute typing speed. Proficient on Google and using the internet effectively for search.</p> <p> <h2>Compensation and Benefits</h2> <p>Base salary with generous allowances. Paid training. Eligibility for daily, weekly, and monthly campaign spiffs. 100% company paid Maxicare health insurance. Please review the list below for all of our benefits.</p> <ul> <li>Competitive starting salaries</li> <li>Profit sharing </li> <li>Maxicare platinum level healthcare benefits</li> <li>Maxicare dental insurance </li> <li>Paid time off </li> <li>Daily, weekly, and monthly bonus opportunities</li> <li>1.5X Overtime pay </li> <li>Generous employee referral bonuses </li> <li>Holiday pay</li> <li>Opportunities to travel abroad </li> <li>Management and technical training </li> <li>Tuition reimbursement</li> </ul></p> <h2>Other Open Positions</h2> <ul> <li><a href="/jobs/oam_careers_outbound_call_center_agent.php">Outbound Call Center Agents</a> - Makati, Philippines</li> <li><a href="/jobs/oam_careers_inbound_technical_support_agent.php">Inbound Technical Support Agents</a> - Makati, Philippines</li> <li><a href="/jobs/oam_careers_recruiter.php">Human Resources Recruiter</a> - Makati, Philippines</li> </ul> <div class="clearfix"></div> </div> <div id="right"> <div id="right_inner"> <h3>Apply Online</h3> <p>Submit your resume to our Philippine office. <br /><br /> <a href="oam_apply_resume.php">Apply Now</a></p><hr /> <h3>OAM @ Home</h3> <p>To inquire about working from home, please <a href="oam_at_home.php">read more here</a>. </p><hr /> <h3>Contact OAM</h3> <p>Send your resume directly to us: <a href="mailto:careers@openaccessmarketing.com">careers@openaccessmarketing.com</a></p> <p> </p> </div> </div> <br /> <div class="clearfix"></div> </div> <div class="clearfix" style="width:800px; height:1px;"></div> <div id="footer"> <div id="footer_wrapper"> <p>Copyright © 2008 Open Access Marketing<br /> All Rights Reserved.<br /> <a href="oam_privacy.php">Privacy Policy</a> | <a href="oam_sitemap.php">Sitemap</a><br/> Website by <a href="http://www.forwardtrends.com" target="blank" title="website by forwardtrends">forwardtrends</a> </p> </div> </div> </div> <script type="text/javascript"> //<![CDATA[ if(typeof sIFR == "function"){ sIFR.replaceElement("h1", "swf/h1.swf", "#F19600", null, null, "#F2F1ED", 0, 0, 0, 0, "letterSpacing=-1"); sIFR.replaceElement("h2", "swf/h1.swf", "#2C4B79", null, null, "#F2F1ED", 0, 0, 0, 0, "letterSpacing=-1"); sIFR.replaceElement("h3", "swf/h1.swf", "#2C4B79", null, null, "#DFDED9", 0, 0, 0, 0, "letterSpacing=-1"); }; //]]> </script> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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