Comments on: How Philippine Call Centers Save The Day For UK BPOs http://www.openaccessmarketing.com/blog/2009/11/06/how-philippine-call-centers-save-the-day-for-uk-bpos/ Call Centers and Business Process Outsourcing Mon, 14 Jun 2010 18:13:07 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Claudia Garcia http://www.openaccessmarketing.com/blog/2009/11/06/how-philippine-call-centers-save-the-day-for-uk-bpos/comment-page-1/#comment-199 Claudia Garcia Wed, 25 Nov 2009 09:43:15 +0000 http://openaccessmarketing.com/blog/?p=1785#comment-199 Hi, Chiki. Thank you for your comment. I know it is hard for most Americans to see their jobs moving out of their grasp, out of their country. But this is not a phenomenon wherein jobs just go out of the United States with none coming in. BMW of Germany sends jobs not only to China and South Africa but also to Canada, Austria and the US. The point is, there are jobs from other countries that are being outsourced to the US and Europe as well. The US outsources, yes, but it also "insources." Outsourcing is cost reduction but also the leveraging of the strengths of a particular group. Fair if you ask me. As for Filipino agents not being very bright, in every company or industry anywhere in the world there are what you may call the "bad apples" but a few bad apples need not spoil the whole batch. There is actually a reason why the Philippines is the preferred customer service hub of A LOT of Fortune 500 companies. (We're not the cheapest, by the way.) Hi, Chiki.

Thank you for your comment. I know it is hard for most Americans to see their jobs moving out of their grasp, out of their country. But this is not a phenomenon wherein jobs just go out of the United States with none coming in. BMW of Germany sends jobs not only to China and South Africa but also to Canada, Austria and the US. The point is, there are jobs from other countries that are being outsourced to the US and Europe as well. The US outsources, yes, but it also “insources.” Outsourcing is cost reduction but also the leveraging of the strengths of a particular group. Fair if you ask me.

As for Filipino agents not being very bright, in every company or industry anywhere in the world there are what you may call the “bad apples” but a few bad apples need not spoil the whole batch. There is actually a reason why the Philippines is the preferred customer service hub of A LOT of Fortune 500 companies. (We’re not the cheapest, by the way.)

]]> By: chiki http://www.openaccessmarketing.com/blog/2009/11/06/how-philippine-call-centers-save-the-day-for-uk-bpos/comment-page-1/#comment-198 chiki Mon, 23 Nov 2009 20:00:48 +0000 http://openaccessmarketing.com/blog/?p=1785#comment-198 I think it is wrong to encourage outsourcing. ..a lot of americans are losing jobs which are rightfully theirs and instead it is being outsourced to a 3rd world country. I have spoken to filipino agents and they are not very bright when solving problems...all they are good at is apologizing and it takes more than that to resolve most customer service issues. I think it is wrong to encourage outsourcing. ..a lot of americans are losing jobs which are rightfully theirs and instead it is being outsourced to a 3rd world country. I have spoken to filipino agents and they are not very bright when solving problems…all they are good at is apologizing and it takes more than that to resolve most customer service issues.

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