With a population nearing the 100 thousand mark, the Philippines would still be competitive in terms of manpower source – more than 1/3 of the U.S. and almost 1/7 of Europe.

Our success will depend on our ability to teach correctly our school age children in elementary and high school in English communication arts and other major languages and how our college students become proficient speakers in every language.

The contact center basically depends on communication in which language is a great barrier. Language proficiency and skills in technical support should be our main concern to sustain our advantage. Plus, we have to increase knowledge workers in graphic arts, medical and legal transcription, engineering and accounting as an added features for our supremacy in customer care.

Cooperation of LGUs should also be given importance. We should look at them as partners in developing regional outsourcing hubs in the 17 regions. Graduates of local universities should be given the chance of training in contact centers in the hubs. The hub administration should connect with DepEd’s division offices to scout for potential trainees starting at the elementary level to high school. In this way, we will have steady pool of talents in the outsourcing industry. Therefore, sustaining our top position in the global scene.

Thanks. More power to you.