http://www.openaccessmarketing.com/blog/2009/01/26/upping-the-ante-bpo-amidst-the-recession/ Call Centers and Business Process Outsourcing Thu, 18 Nov 2010 09:18:51 -0500 http://wordpress.org/?v=2.9.2 hourly 1 http://www.openaccessmarketing.com/blog/2009/01/26/upping-the-ante-bpo-amidst-the-recession/comment-page-1/#comment-80 Janet Reyen Tue, 08 Dec 2009 09:36:23 +0000 http://openaccessmarketing.com/blog/?p=193#comment-80 Our country was also hit hard by the Economic Recession. At least we are seeing some signs of economic recovery now. I hope that we could recover soon from this recession. Our country was also hit hard by the Economic Recession. At least we are seeing some signs of economic recovery now. I hope that we could recover soon from this recession.

]]> http://www.openaccessmarketing.com/blog/2009/01/26/upping-the-ante-bpo-amidst-the-recession/comment-page-1/#comment-79 Claudia Wed, 28 Jan 2009 05:56:19 +0000 http://openaccessmarketing.com/blog/?p=193#comment-79 You're spot on, Lalaine! Exactly.. many times over. This is the time for BPO companies to hold on to and invest in their best people even if they cost more in wages, the time to define the "other" competitive edge (or two), and enhance enhance enhance! You’re spot on, Lalaine! Exactly.. many times over. This is the time for BPO companies to hold on to and invest in their best people even if they cost more in wages, the time to define the “other” competitive edge (or two), and enhance enhance enhance!

]]> http://www.openaccessmarketing.com/blog/2009/01/26/upping-the-ante-bpo-amidst-the-recession/comment-page-1/#comment-78 Lalaine Mon, 26 Jan 2009 12:11:02 +0000 http://openaccessmarketing.com/blog/?p=193#comment-78 If the BPO juggernauts such as the Philippines and India wish to remain competitive even in such trying times, they should not neglect what is key in maintaining their (especially the Philippines') edge -- a highly educated and easily-trained pool of talents. BPO companies' human resources departments should focus on the quality rather than the quantity of the people they hire for such a demanding and exacting job that scream METRICS every single day. Cost reduction appeals to the Western clients, but if they are getting substandard agents in return, they will certainly look elsewhere! If the BPO juggernauts such as the Philippines and India wish to remain competitive even in such trying times, they should not neglect what is key in maintaining their (especially the Philippines’) edge — a highly educated and easily-trained pool of talents. BPO companies’ human resources departments should focus on the quality rather than the quantity of the people they hire for such a demanding and exacting job that scream METRICS every single day. Cost reduction appeals to the Western clients, but if they are getting substandard agents in return, they will certainly look elsewhere!

]]>