A Letter From Our Founder

Friends,

Since many of you will be looking at outsourcing for the first time, I'd like to re-introduce you to a couple of cliches: "You get what you pay for," and "If you want something done right, do it yourself." I discovered both to be true in my first experience with outsourcing, which exposed a significant gap between U.S. expectations and Philippine call centers. This experience led me to found a company to bridge that gap.

When I was first assigned to augment a telemarketing group for a wireless networking company in San Jose, CA, I knew the Philippines had many educated, English-speaking agents with sales experience. I witnessed this first-hand when I called companies like five9, a hosted auto-dialer solution, Web.com, where our website is currently hosted and even Expedia, where I book my flights.

I evaluated nine different companies, and was amazed at how inexpensive many of them were. The range in rates was from $6 to $15 per hour; the range in results was obviously more negative at the lowest end of the pay scale. I picked a company based on their historic results that charged me $9.50 per hour. In the beginning it was great, I started interviewing the agents and reviewing their resumes, which includes the agents' pictures, ages, religions and other things unheard-of in the U.S.

We have developed procedures that allow us to identify which agents will produce successful results. Our management team motivates their productivity. The script writers dictate the scripts and monitor effectiveness. Our cutting-edge technology assures our client the highest voice quality.

At OAM, we have streamlined every part of the process: finding the right agents, training, coaching, reporting, and producing consistent results for a wide range of U.S. companies.

Your inquiries are invited. We look forward to making a positive contribution to you. Thank you for your time and I hope to talk to you soon.

Sincerely,

Ben Davidowitz