A Deeper Look At Our Philippine Call Center

Outsourcing Your Customer Support to the Philippines

Open Access Marketing has operations in the Philippines that handles clients in diverse business verticals including financial services, travel, retail, and technology. Aside from outbound services, we provide inbound customer care and data management services to our clients in these verticals. By outsourcing their operations to our Philippine center, Open Access Marketing has been able to provide high quality outsourced services at a cost that is typically 50% less than the equivalent cost domestically.

Depending on what account our call center professional are handling, he or she may perform various tasks ranging anywhere from taking orders for customer ordering laptops, to providing directions to a store, troubleshooting software applications, to assisting a customer in a bank loan application or a flight reservation. On the outbound side, our call center professionals can set face-to-face appointments, verify lead and contact information, conduct surveys and close sales directly with our customers.

Call center management is at the core of the value added services offered by Open Access Marketing. We handle and are involved in all aspects of staff recruitment, training, performance monitoring, coaching and mentoring. We have carefully developed our call center management strategies to ensure that the expectations of our clients are met at American standards.

The biggest component to meeting American standards is ensuring that we have the highest quality work force available. Our operation in the Philippines has the lowest employee turnover rate, an amazing 0.5% per month, which has led to us growing and retaining some of the best talent available in the Philippines.

Several factors affect this favorable trend. First, most offshore call centers in the Philippines typically pay their agents an average monthly salary of about US$300 or about 15,000 Pesos. By simply paying about 30% more than the average salary, Open Access Marketing has found that this has a tremendous impact on retention rates and overall employee satisfaction. In addition to an above average salary, all of our employees are eligible for Maxicare health insurance that is 100% paid for by Open Access Marketing.

Within our facilities, we offer and feature areas for relaxation, comfort, sleeping, dining and recreation. Additionally, the chances of career advancement are also great. Call center agents who are consistent top performers can secure higher-ranking positions as team supervisors, quality assurance officers, coaches, or even operations managers. All of these reasons make working at Open Access Marketing very attractive to Filipino professionals.

Our established team is ready to help you achieve your marketing and customer service goals. If you want to experience growth in your business without straining your resources, your company will benefit from Open Access Marketing. Explore your many options, call us now at 800-626-9479 or visit us on the web at www.openaccessmarketing.com.